Customer Service FAQ
Q. Do you accept credit cards?
A. Yes. We accept all major credit cards.
Q. What is your "cut-off" time for shipping out packages each day?
A. 1:00 pm. However, we can frequently (not always) continue shipping until 3:00 pm, if the order does not require special handling (i.e. cutting mesh by the yard, chemical packaging, etc.).
Q. Will you ship my order via UPS of FedEx?
A. From our St. Louis Office, our default carrier is UPS Ground. From our Atlanta Office UPS is our standard carrier at this time. When items are shipped from our St. Louis location, Customers may select FedEx Ground by telling us this when ordering, otherwise it will be shipped via UPS Ground. Items needing to be shipped by AIR - UPS is our only option.
Q. What is your return policy?
A. We accept returns only upon authorization by the Company. Restocking fees range from 25% - 35%, depending on the item. No electrical parts or custom/special order items may be returned.
Q. Do you have Net 30 day terms?
A. No. We do not offer Net 30 day terms. However, since we accept all major credit cards, this is nearly the same thing.
Q. Can you ship on my UPS account number?
A. No. Because UPS does not pass through any accessorial fees. For example, insurance, oversize, haz-mat charges, change fees, reroutes, container/wlk chgs, storage, calls, etc.
Q. What are your hours?
A. 8:00 am - 4:30 pm Monday - Friday
Q. Is there a Lawson Authorized Dealer in my area?
A. Give us a call at 314-382-9300 and ask. We have a few authorized dealers strategically located throughout the country, depending on the piece of equipment you need -- L.A., Salt Lake City and Utica. Lawson Super Centers are located in St. Louis and Atlanta. In addition, Lawson has a Satellite Office in Hartford, CT.
Q. How do I get to your office? Do you have easy directions?
A. Super Centers are very convenient to get to. Check our Contact Us page.
Q. What is the schedule for Textile Tech Classes?
A. Check out our complete listing of classes and schedules, found at Training Classes.
Q. Do you offer Free Training?
A. Yes...with the purchase of equipment or a shop set-up package.
Q. Do you have a toll-free phone number?
A. Not any longer. For information or to place an order call 314-382-9300.