Create a Digital Support Ticket

For DTF Printers & Digital Support

Here are helpful links and phone numbers from the manufacturers of the hardware/software:

• DTF Station Support via Discord - DTF Station provides all support via their Discord channel. If you are not already registered, these videos will guide you through the process of installing and logging into Discord:
  • How to Register for DTF Station Support
  • How to Submit a Discord Support Ticket
  • Join a Live DTF Station/Discord Webinar/Training
• Epson (all printing issues) - 888-377-6611
• CadLink (Film Maker & Digital Factory software and printing issues) - (888) 744-6522

Please note that LWG is unable to assist with networking or local IT issues. For help with your computer, WAN, or other IT concerns, please reach out to a local specialist.

If you are not an active supply customer with Lawson, you will need to purchase a support package.

LWG Customers:

If you need support and you actively buy your ink and supplies from LWG, then please fill out the support form below. The more information you provide, the better. Someone will contact you shortly.  All digital support is provided from our St. Louis office. Hours are 8:00 AM to 4:00 PM (CST), Monday through Friday.