VIP Portal
Prestige L2 & XL2 SupportUpdated 2 months ago
A suite of helpful and informative vidoes leading you through the process of setting up your Prestige L2. Including how to register for support, initial setup, software installation, head alligning, priming ink, loading & unloading media, as well as daily maintenance.
For immediate self-service help, check out the following videos.
- Safety Checklist
- Safety Tips
- How to Register for Support
- How to Join a Live Webinar/Training
- Quick Start Guide - How to Access Videos, Software, Related Documents
- Stick to Color Prime: The Risks of Third-Party DTF Supplies
- Warning & Update for New Prestige Owners
Prestige L2 Setup Videos
- Initial Setup
- The Risks of Third-Party Supplies
- Hoson/Print Exp - Software Installation
- How to Perform a Head Alignment
- How to Prime Ink
- Loading & Unloading Media
- Daily Maintenance
Prestige L2 & XL2 Firmware Files
Prestige L2 & XL2 Maintenance Videos
- Daily Maintenance
- End of Day Maintenance
- Weekly Maintenance
- Monthly Maintenance
- 6 Month White Channel Maintenance
- Encoder Strip Cleaning
- Wet Capping
- Cleaning The Capping Station
- How to Replace Capping Station Pump
- How to Change the Cap
- Cleaning The Printhead
- Ink Alarm Feature
- Replacing Ink Filter
- Disposing of Waste Ink
- Fixing Heavy Clogs
- Long Term Storage
- How To Perform a Standard & Reverse Waterfall
- How To Store The Print Head
- Damper Test & Replacement
- How To Replace Dampers
- How to Change Wiper Blade
- DTF General Troubleshooting
- How to Adjust Wiper Blade & Capping Station Height
- How to Adjust the Tension Bar Bracket | XL2-XL4
- How to Troubleshoot Print Pause Issue (Error Code 016004)
- How to Perform Head Alignment
- How to Replace Daughterboard / Carriage Board
Prestige XL2 Maintenance Chart
Prestige L2 Maintenance Chart
Troubleshooting Videos
- How to Check Error Status & Bypass Safety Cap
- Troubleshooting No Ink Output
- What is Banding
- DTF General Troubleshooting
General DTF Troubleshooting FAQ