Customer Service - Performance Guarantee
We have a standing agreement on our equipment. You stand in front of it day after day. We’ll stand behind it. We do more than sell you solidly built, long-lasting equipment, we also give you peace of mind. You get a no-nonsense warranty, a performance guarantee and free training at our St. Louis location. You also get a full-service support team that knows your equipment and can help you with all the inks and the supplies you need—all backed by a company that’s been in the screen printing industry since 1949!
Our Performance Guarantee (The Lawson 30-Day, Money-Back Guarantee) is another commitment to protecting your investment. You expect equipment to work and to continue delivering value year after year. Therefore, any piece of Lawson manufactured equipment purchased from Lawson is guaranteed to be fully functional to your satisfaction upon proper installation. Performance is what you expect, and performance is what we deliver. Customer's obligation is to pay for crating, insurance and all transportation costs back to Lawson in St. Louis, MO.
Peace of Mind
Here is some peace of mind we include with every package purchased:
• Full-Service/Turn-Key Support
• Free Training Classes (select classes only), depending on items purchased
• Toll-Free Telephone Support
• Twenty-Four Hour Equipment Service Hotline
• Easy Financing
• Quick-Ship Program
• Instruction Manual
• Personal Account Representative • Website & E-Mail Support
Each piece of Lawson equipment has its own specific Parts Warranty. Details are listed on each Sales Contract and Invoice.
All Lawson products and supplies we sell are warranted to be free of defects. Product defects or shortages should be reported to Lawson immediately upon receipt of your order. Freight carriers are responsible for damage in transit. Have driver note any visible damage on the carrier's delivery record and call the carrier immediately upon discovery of concealed damage.
Any returns require authorization by Lawson. Simply call and a return authorization number will be assigned for the specific item. All return items must be sent freight pre-paid. All items returned are subject to inspection and evaluation. A 15% - 35% restocking charge will apply for standard items if returned unopened, within 15 days. Electrical items, parts and custom orders may not be returned.