Support
Screen Printing & Digital Printing Support
Lawson Workhorse Group (LWG) provides support garment printing machines, supplies, and software. From technical support, to print support, we will help you through every step of any printing process.
Lawson Workhorse Group (LWG) in Saint Louis is open for business 8:00 am to 5:00 pm (CST) Monday thru Friday. However, we do offer support 24/7/365! Supply and Equipment support staff are available, free of charge, for our customer's use on products purchased from LWG. Service technicians are available at reasonable rates to visit your facility and provide equipment set-up, training and consulting services.
24 hour Emergency Service Hot Line is available for equipment customers. If it is after hours (after 8AM - 5PM CST), call 314-382-9300. You will be directed to the automated attendant. Listen to the options presented and select the prompt to speak with a Service Technician. This will transfer you to LWG's 24-hour Hotline. If you get a voicemail recording after being transferred, please leave a message as someone will call you back, usually within 1 hour.
Note: NO 24 Hour Support for T-Jet users! Do NOT call the 24 Hour Hot-Line for T-Jet or other Non-LWG Equipment (for non-LWG items, call during our normal working hours).
*For immediate assistance please call 314.382.9300 or Contact us
SCREEN PRINTING MACHINES AND DIGITAL PRINTING EQUIPMENT SUPPORT
You will receive the best screen printing machine and digital t-shirt printing equipment support when you go directly to the manufacturer. Lawson Workhorse Group (LWG) works hard to ensure you are satisfied with your product and service.
Call 314-382-9300, or fill out this form for technical help. Service technicians are available at reasonable rates to visit your facility and provide equipment set-up, training and consulting services. Read More
SOFTWARE SUPPORT
Software/Supply and Equipment support staff are available, free of charge for items under warranty, for our customer's use on products purchased from LWG. You will receive the best software support, for most products, when you go directly to the manufacturer. If you are not satisfied with your product or service from the software manufacturer, LWG will work with you to help resolve your problem. LWG does not offer free support for computer programs like CorelDraw, Illustrator, Photoshop, and RIP programs we do not develop. Fill Out Software Support Form
PRINT SUPPORT
Print Support 24/7/365. When you encounter a problem or get stuck, and you need a solution immediately, LWG is there to provide Print Support 24/7/365. Read More
MORE RESOURCES
Frequently Asked Questions Read some frequently asked questions about garment printing supplies, equipment and more
Support Articles Use this library of helpful support articles on various topics to help you in exery aspect of the screen printing process.
SDS and MSD - Screen Printing Safety Data Sheets Lawson Workhorse Group (LWG) provides Material Safety Data Sheets for all their screen printing chemicals sold. Carefully read through a product's safety sheet before purchasing to be prepared. We always recommend using gloves and goggles when handling chemicals.
Customer Service Get to know about LWG's policies, discover who LWG is, and meet the team!